Terms and Conditions
The following terms and conditions apply to all bookings made on this website or by telephone directly with the hotel. We kindly ask that you take a moment to read them prior to making a booking.
In these terms and conditions, the following definitions apply:
“Company” or “we” means Porth Beach Hotel Ltd (company no 10503866) whose registered office is at 76 St Johns Road, Tunbridge Wells TN4 9PH.
“Booking” means the booking for accommodation, functions and/or any other services or items made with us.
“Contract” means the Booking and these Terms, and any other terms and conditions stated to apply to the Booking.
“Hotel” means the premises for which your Booking is made.
“Hotel Owner” means the hotel owner specified on the booking confirmation.
“Terms” means these terms and conditions.
“Websites” means https://www.porthbeachhotel.co.uk/ or any other website owned or operated by us relating to a Hotel from time to time.
“VAT” means value added tax.
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1. Bookings
All Bookings at the Hotel are subject to these Terms.
At the time of Booking or at check-in, we will take your credit/debit card details and you authorise the use of this card for any sums that become owing to us. We shall also have the right to require full payment in advance or a deposit at the time of Booking in certain circumstances or if the Booking includes the supply of certain items or services. No Booking shall be treated as confirmed until the details and/or payment/deposit described in this paragraph have been provided.
Cancellation Terms
In the unfortunate instance that a booking needs to be cancelled, the following policy applies:
• If a booking is cancelled over 14 days before arrival date the deposit will be returned.*
• If a booking is cancelled less than 14 days before arrival date the deposit will be forfeited.
• In the case of a no show the full booking cost will be charged.
* Please note once a refund has been processed it may take up to 7 working days to appear in your account.
2. Charges
The prices displayed on the Website are an average per night per room until a rate is selected. Any meals, service or VAT (at the prevailing rate) are included only if specified. A minimum length of stay, deposit, cancellation charge and other conditions may apply to certain rates, as specified. Once a rate is selected on the Website, the total for your requested stay shall be displayed on the reservation summary. Prices shall be charged in the local currency of the Hotel.
The VAT breakdown shown is indicative based on the prevailing rate of VAT, and the expected VAT treatment of the goods or services. VAT will be payable at the prevailing rate applicable at the tax point of the invoice or Booking confirmation issued and may change depending on the actual rate and the VAT treatment of the goods and services purchased at that date.
Price lists for additional items, such as restaurant meals and room service, are on display at relevant locations within the Hotel and are available on request.
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3. Check-in/ Check-out
In the interests of security and to prevent fraud, at the time of check-in, guests may be required to confirm their identity by providing their booking reference, their passport/identity card/driving licence and a valid credit or debit card. If guests are travelling from outside the UK, Ireland or any country in the Commonwealth we are also obliged by law to require guests to provide the number and place of issue of your passport/identity card and details of their next destination. These records will be kept for at least 12 months and may be disclosed or made available for inspection by any police officer or as otherwise required by applicable law in connection with the prevention or investigation of crime. The information above may be requested for each member of your party over the age of 16 and we reserve the right to refuse entry to persons who cannot provide the information set out above.
Guests may check-in at any time from 3 p.m. on the scheduled day of arrival. All rooms that have been secured by credit/debit card or prepaid at the time of booking will be held until 11:59pm on the scheduled day of arrival unless otherwise agreed directly with the Hotel.
On the day of departure, we kindly ask all guests to vacate their rooms by 11a.m. Late check-out after this time are not currently available and we reserve the right to charge an additional £50.00 per hour for each room not vacated by 11a.m.
Rooms are subject to maximum occupancy rules set by the Hotel. If you would like further details, please contact the Company or the Hotel.
4. Payment
We accept the following methods of payment:
(a) credit cards: American Express, MasterCard/Diners International, Diners Club, JCB International Credit Card, Visa;
(b) debit cards: Visa/Delta, Visa/Electron and Maestro.
On the day of check-in, we will authorise and charge any outstanding accommodation charges (room rate, VAT and any service charge) against your provided credit/debit card.
During your stay the Hotel’s system will calculate the incidentals charged to your room on a daily basis. All outstanding charges will be made by the Hotel Owner in full on the check-out day from the Hotel before 11.59pm. If staying for multiple nights at the Hotel we may require you to make payment for any outstanding charges on a more frequent basis during your stay.
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5. Accessibility
When you book, please let us know if any arrangements are required such as dietary needs, food allergies or specific room locations. We’ll try our best to make these happen, but they can’t be guaranteed and may be chargeable.
6. Parking
The Hotel has its own car park and provides one car-parking space per room booked included in the rate. Cars and their contents are left at the owner’s/customer’s own risk. We do not accept responsibility for loss or damage however caused (save as may not be excluded or restricted by applicable law).
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7. Hotel Events
Please be aware that at certain times throughout the year some of our Hotels may host weddings, events and parties, which you may feel would be an intrusion on your break. Please contact the Hotel directly in advance of your stay for further information.
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8. Guest Behaviour
Guests are requested to conduct themselves appropriately at all times and to comply with Company procedures and/or requests with regard to conduct and respect for the property of the Hotel, its employees and guests and their health and safety. Guests are requested not to disrupt the comfort and enjoyment of other guests, the smooth running of the Hotel, or cause offence to other guests or our members of staff. We reserve the right to refuse accommodation or services or remove you and members of your party from the Hotel if, in our reasonable opinion, we consider this provision to have been breached. Where this is the case shall have no obligation to refund you for lost accommodation, other services or any other loss or expense incurred.
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9. Smoking
In accordance with legislation, Porth Beach Hotel is a smoke-free premises. Therefore, smoking is not permitted throughout the hotel, except for the outside designated smoking area. This includes the use of electronic vaporisers.
10. Children and Visitors
Porth Beach Hotel is recommended for adults only. Concessions to this can only be made (14 years and over) on the understanding that prices, menus and garden facilities are tailored for adult use only. All the rooms within the hotel are for two persons only.
We happily welcome guests of residents. If you are meeting up with friends or family at the hotel, feel free to enjoy our public areas, restaurant and bar. However, our wellness garden will only be open to those staying with us.
Visiting non-residents are not guaranteed a parking space as it. is limited on site.
Residents are responsible for the behaviour of any non-residents. We reserve the right to request non-residents to leave if their behaviour is deemed as not accepting or having a detrimental effect to other guests
11. Pets
No pets allowed in the hotel.
12. Facilities, services and maintenance
We do our best to keep everything running smooth but — as with everywhere —occasionally something might go awry. Therefore, we don’t accept liability if a facility is out of action or a guest chooses to take part in an activity at their own risk. If a facility should have to close, we will reopen it as soon as possible.
As we are open all year round, you may find there is necessary maintenance, development or refurbishment work taking place during your visit. We will use reasonable endeavours to keep noise and inconvenience to a minimum. If such work is happening during your stay, this will not constitute a reason for cancellation and/or refund and standard cancellation terms will apply.
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13. Personal Information
Telephone calls may be recorded from time to time to help us improve the service we offer you.
All personal information stored and used by us is done so in accordance with our Privacy Policy and Cookie Policy, which are available on request
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14. CCTV
In the public areas and some staff areas CCTV is in operation and video recordings may be made. This activity is carried out for security for all our guests and staff
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14. Force Majeure
The Company accepts no liability and will not pay any compensation where the performance of its obligations is prevented or affected directly or indirectly by or as a result of force majeure or any circumstances beyond its reasonable control including, but not limited to, fire, flood, earthquake, extreme adverse weather conditions, natural disasters, pandemics, epidemics, other acts of God, acts of terrorism, fire or failure of electric power, gas, water, or other utility service, plant machinery, computers, vehicles or any collapse of building structures.
15. COVID-19 (CORONAVIRUS)
Due to COVID-19 please be aware that there may be some changes or delays to the service or facilities that we offer at the hotel in order to ensure the safety and well-being of our guests and team. In the restaurant and bars last orders will be called at 10pm each evening and you will be asked to vacate the restaurant at 11pm. For more information regarding COVID-19 please follow this link.
16. Privacy Policy
By making a reservation with us for a hotel stay, wellness garden or table in the restaurant you will automatically be signed up to receive news and offers from Porth Beach Hotel.
We will send you emails in line with our Privacy Policy to inform you of any special offers, competitions and promotions we think may be of interest to you.
If you don’t want to hear from us, you can unsubscribe at any time – just use the unsubscribe link provided in the email. Alternatively, you can contact us directly at office@porthbeachhotel.co.uk
17. Limitation of Liability
It is our primary objective to help you have a great stay. But, in case you don’t, we limit our liability to what you have paid us.
The Hotel shall not, except in respect of death or personal injury caused by the Hotel’s negligence or in circumstances of fraud or fraudulent misrepresentation (or as otherwise provided for in these terms), be liable whether in tort, contract, misrepresentation or otherwise for any indirect, special or consequential loss, damage, costs, expenses or other claims (whether caused by the Hotel, its employees or agents or otherwise) which arise out of or in connection with the provision of the facilities and services under these terms. The Hotel’s total liability in contract, tort, misrepresentation or otherwise arising in connection with the performance or contemplated performance of the services shall be limited to the price paid for those services. All warranties, conditions and other terms implied by statute or common law are, to the fullest extent permitted by law, excluded from these terms.
The Hotel will not be liable for any failure or delay in providing its facilities or services as a result of events or matters outside its control. This includes (but is not limited to) fire; explosion; storm; flood; Act of God, action by Government or a Governmental agency; shortage of goods or materials; strike or lock-out.